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No sound coming through my hearing aids (or other Bluetooth devices)

You started an activity on Meludia Audition but your equipment (hearing aids, headphones, or earbuds) doesn't appear in the list of audio outputs? This article will guide you step by step to resolve this issue.


1️⃣ Basic Checks


These simple checks solve most issues.


Please check for hearing aids (and other Bluetooth devices) :

  • that they are indeed Bluetooth devices
  • that they are turned on and charged
  • that you are wearing them correctly
  • that your phone's Bluetooth is enabled and that you are not in airplane mode
  • that you are close enough to your phone (less than 10 feet / 3 meters)


Please check for wired headphones or earbuds :

  • The jack is fully plugged into your phone
  • The cable is not damaged
  • Your phone's port is clean (no dust)


🔍 How to check that Bluetooth is enabled?


On iPhone:
  1. Swipe down from the top-right corner of the screen (or swipe up from the bottom on iPhone models with a Home button) to open Control Center
  2. The Bluetooth icon should be blue. If it's gray, tap it to enable it


iPhone - Enabling Bluetooth via Control Center


On Android (note: terms may vary slightly depending on your smartphone manufacturer):

  1. Swipe down twice from the top of the screen OR go to Settings > Connected devices > Bluetooth and turn on the toggle
  2. The Bluetooth icon should be colored. If it's gray, tap it to enable it


2️⃣ Check if your devices are properly paired with your smartphone


If the basic checks are OK but your equipment still doesn't appear, follow these steps to verify that your equipment is properly paired with your smartphone.


On iPhone


  1. Open the "Settings" app
  2. Go to the "Bluetooth" menu
  3. Check that your equipment appears in the "MY DEVICES" section
  4. If you don't see your equipment and you wear hearing aids, try going to Settings > Accessibility > Hearing Devices. If your hearing aids are MFi (Made for iPhone), you will find them in this menu
  5. Tap your equipment to activate the connection if it's not already done


On Android


  1. Open the "Settings" app
  2. Go to the "Connected devices" or "Connections" menu depending on the model
  3. Then tap the "Bluetooth" menu
  4. Check that your equipment appears in the list
  5. If you don't see your equipment and you wear hearing aids, try going to Settings > Accessibility > Hearing enhancement (or equivalent label depending on the smartphone model). If your hearing aids are ASHA compatible, you will find them here;
  6. Tap your equipment to activate the connection if it's not already done


If your devices appear but the connection doesn't work, go to section 4 of this article.


3️⃣ My devices don't appear in the Bluetooth device list


If after all the previous steps your equipment still doesn't appear, this means that your hearing aids (or any other Bluetooth equipment) are not paired with your smartphone. Here are the steps to pair your equipment with your smartphone.


On iPhone


  1. Go to Settings > Accessibility > Hearing Devices
  2. Turn on your hearing aids and enable "Pairing" mode (open the charging case near the smartphone and/or press and hold a button depending on the model). Consult your device manual or contact your audiologist if you're unsure about the procedure.
  3. Find your equipment in the list of available devices
  4. Follow the on-screen instructions


If you want to connect equipment other than Made for iPhone hearing aids, the procedure is the same but you need to go to Settings > Bluetooth.


On Android


  1. Go to Settings > Accessibility > Hearing enhancement
  2. Turn on your hearing aids and enable "Pairing" mode (open the charging case near the smartphone and/or press and hold a button depending on the model). Consult your device manual or contact your audiologist if you're unsure about the procedure.
  3. Find your equipment in the list of available devices
  4. Follow the on-screen instructions


If you want to connect equipment other than ASHA hearing aids, the procedure is the same but you need to go to Settings > Bluetooth.


4️⃣ My devices appear but the connection doesn't work


If when you tap on the connection, it doesn't work, there could be several explanations.


Your equipment is connected to multiple devices


Common issue: If you have connected your hearing aids or Bluetooth headphones to multiple devices (tablet, computer, another phone), one of them may be "holding" the connection.


Solution:

  1. Turn off Bluetooth on your other devices (tablet, computer, etc.)
  2. Go back to the list of audio devices
  3. Select your equipment to establish the connection


Restart your equipment


Sometimes, a simple restart of your equipment restores the connection.


  1. Turn off your hearing aids (or other Bluetooth equipment) and place them in their case
  2. Turn off your smartphone
  3. Wait 10 seconds
  4. Turn your smartphone back on
  5. Turn your hearing aids (or other Bluetooth equipment) back on and put them on
  6. Check the audio output list again


"Forget" then reconnect the device


Warning, this action erases the existing connection and forces a new pairing. Only do this if you know the pairing procedure for your hearing aids (or your Bluetooth equipment):


  1. Go to the "Bluetooth" menu
  2. Tap "Forget" or "Unpair" on the equipment you want to disconnect (you may need to tap the "info" icon — small i in a circle — to access the "Forget" option)
  3. Then follow the instructions from the previous section "My devices don't appear in the Bluetooth device list"


❌ Still not resolved?


If after trying all these solutions your equipment still doesn't appear in the audio output list, we're here to help. Click ont the "Chat with us" button at the bottom of this page or send us an email at help@meludia.com and we'll get back to you to assist.

Updated on: 01/22/2026